Menu Close

Refund and Returns Policy

Malta/Gozo Clients: Our returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you an exchange. For exchange you need to visit our shop in Qormi: Only Brands, Triq Gorg Borg, Ħal Qormi, Malta. Items On Sale can only be exchanged with other On Sale items. Items with deposit, picked up after 15 days from date of deposit, cannot be exchanged.

Rest of Europe Clients: Please contact us on

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are intimate or sanitary goods.

To complete your exchange, we require a receipt or proof of purchase.

Late or missing refunds for out of stock items

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at or 79056645

Need help?

Contact us at or 79056645 for questions.

Only Brands